Blog
Notes from the front of house.
Short, practical reads on direct bookings, ordering and guest relationships for independent venues.
Featured · Direct orderingIn preparation
Direct ordering economics and marketplace dependency.
What a venue actually keeps on a direct order versus a marketplace order — with the fees each party charges laid out plainly.
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A small, high-quality blog.
AllReservationsCustomer RetentionRestaurant TechnologyGoogle Ordering
ReservationsIn preparationDirect reservations and reducing booking friction.Updated [date] · [n] min readCustomer RetentionIn preparationRestaurant and café customer retention.Updated [date] · [n] min readRestaurant TechnologyIn preparationQR ordering: where it helps and where it hurts service.Updated [date] · [n] min readGoogle OrderingIn preparationHow Google Business Profile ordering links work for independent venues.Updated [date] · [n] min readRestaurant TechnologyIn preparationAI phone assistants: reliability, escalation and real call outcomes.Updated [date] · [n] min read
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